Refund and Returns Policy
Return & Refund Policy
Last Updated: 02-01-2026
At Shoplaza, we aim to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a 10-day return and refund policy, subject to the conditions outlined below.
1. Return Eligibility
You can request a return within 10 days from the date of delivery if:
- The product is unused, unworn, and in its original condition
- The product is returned with original packaging, tags, and accessories
- The item is not damaged due to misuse or mishandling
Certain products such as personal care items, perfumes, and innerwear may not be eligible for return due to hygiene reasons, unless damaged or defective.
2. How to Initiate a Return
To initiate a return request, please contact us with your order details:
- Email: official@Shoplaza.in
- Phone: 930-513-5094
Once your request is approved, return instructions will be shared with you.
3. Refund Process
- After receiving and inspecting the returned product, we will notify you about the approval or rejection of your refund
- Approved refunds will be processed within 5–7 business days
- The refund amount will be credited to the original payment method used during purchase
Shipping charges (if any) are non-refundable unless the return is due to a defective or incorrect product.
4. Replacement
If you receive a damaged or defective product, you may request a replacement instead of a refund, subject to availability.
5. Non-Returnable Items
The following items are not eligible for return or refund:
- Used or damaged products
- Products returned after 10 days of delivery
- Items marked as “Final Sale” or “Non-Returnable”
6. Cancellation Policy
Orders can be cancelled only before they are shipped. Once shipped, the order cannot be cancelled and must follow the return process.
7. Contact Us
For any questions regarding returns or refunds, please contact us at:
- Email: official@Shoplaza.in
- Phone: 930-513-5094